2Gen: Success with technology
// API INTEGRATIONS

Your systems already hold the information. They just won't tell each other.

We connect the platforms your business runs on so data moves by itself. Built with the error handling, retries and monitoring that separate an integration from a script.

// WHAT DISCONNECTION COSTS

Nobody budgets for this. Everybody pays for it.

Disconnected systems don't show up as a line item. They show up as hours, as errors that take a week to find and as decisions made on numbers that were already out of date when the report ran.

DOUBLE ENTRY

The same customer, order or timesheet keyed into two systems by someone whose job is meant to be something else.

DISAGREEING NUMBERS

Two reports, two answers and a meeting spent working out which one to believe instead of acting on either.

THE COPY-PASTE JOB

A weekly export from one system, reformatted in Excel and imported into another. Fine until the person who does it takes leave.

LAG

Information that's accurate on Friday and stale by Monday so decisions get made on last week's picture.

SILENT FAILURE

A sync that stopped three weeks ago and nobody noticed because nothing was watching it.

THE SCRIPT NOBODY OWNS

Something a contractor wrote that runs on a machine under a desk. It works. Nobody knows how.

// HOW WE BUILD THEM

Anyone can move data once. The hard part is the other 364 days.

Connecting two APIs is the easy part and it's where most integrations stop. What makes one worth trusting is everything that happens when a system is down, a record is malformed or two sides disagree.

RELIABILITY
Built to fail safely

Retries, timeouts and idempotency so a network blip doesn't create duplicate records or drop data on the floor.

VISIBILITY
You'll know when it breaks

Monitoring and alerting from day one. An integration you can't see is an integration you're trusting blindly.

CORRECTNESS
Rules written down

What wins when two systems disagree, what happens to records that don't match and how duplicates are handled. Decided deliberately rather than by accident.

OWNERSHIP
Documented and handed over

Source-controlled, documented and running somewhere your team can see. Not a black box that becomes the next orphan script.

On off-the-shelf connectors:if a no-code tool genuinely does the job then use it and we'll tell you so. They're a poor fit once the mapping gets conditional, the volumes get real or you need to know exactly what happened to a record three weeks ago.

// WHAT WE CONNECT

If it has an API, it can stop being a manual step.

And if it doesn't there's usually still a way: an export, a file drop or a database view. Worth asking before you accept the copy-paste.

Between systems you already pay for

Your CRM, accounting package, ticketing system, payroll and the line-of-business platform that runs the actual work. Most already have APIs and almost nobody is using them.

Into and out of Microsoft 365

SharePoint, Teams, Exchange and Entra ID via Graph. Pulling operational data into where people work or pushing it out to the systems that need it.

With customers and suppliers

Order feeds, status updates, invoicing and portals. The integrations that remove email from the middle of a commercial process.

Into the tools we build

An automation or custom application is only as good as the data reaching it. Integration is usually the unglamorous half of the work that makes the rest possible.

Which two systems should be talking?

Tell us what gets re-keyed, exported or reconciled by hand each week. That's usually where the first integration pays for itself.